Full-Time Positions

Caribbean Programs Coordinator

Company Description:

Since 1993, Broadreach has offered adventure and experiential education for middle school and high school students in diverse locations around the world. Our active and highly facilitated adventures provide students with the opportunity  to learn, explore and build skills through hands-on discovery and interaction with the world’s oceans, ecosystems and wildlife. Our small, dedicated, full-time team operates primarily out of our HQ office in Raleigh, NC. We take pride in our work individually and as a team and value curiosity, resilience, individual responsibility, teamwork and collaboration.

Position Description:

Broadreach is accepting applications for a full-time Caribbean Coordinator. Like most roles at Broadreach, this position includes many and diverse responsibilities across multiple aspects of our year-round operation including: Program planning, Sales, Customer Service, Instructor Hiring and other administrative tasks. We are looking for an addition to our team of fun, hardworking, adventurous employees with the ability to work collaboratively within a tight-knit team and function independently on diverse projects in a fast-paced, dynamic, customer service-focused environment.

Responsibilities include, but are not limited to:

  • Answer incoming calls with a positive and helpful attitude, field basic questions and/or transfer to the appropriate person.
  • Sales calls, emails and other tasks to get enrollments in programs.
  • Provide exceptional customer service and support wherever needed.
  • Collect, review and organize student enrollment paperwork.
  • Inventory, organize, order and ship programs and student gear.
  • Assist with interviewing, hiring,  onboarding and training of seasonal instructors including collecting new hire paperwork, booking domestic and international travel, and processing background checks.
  • Program planning and logistics for Caribbean-based courses, including but not limited to communicating with outfitters, making reservations, updating student packets, creating program specific operations manuals, creating emergency action plans and completing detailed budgets and reviews.
  • Assisting with managing programs and staff in the field (from Raleigh or in the Caribbean)..
  • Data entry and clerical tasks – database clean up, daily mailings and general office administration duties.

Working Location and Conditions

  • Location: Downtown Raleigh, NC
  • Flexible working hours and a casual office environment.
  • Occasional work on weekends and evenings, including participating in a rotational 24-hour on-call schedule when programs are in the field is required.
  • This position will include time in the field during the summer (Caribbean): training staff, overseeing logistics and managing programs. Details: TBD

Qualifications for this position include the following:

  • Candidate should be detail-oriented, organized, self-motivated and flexible.
  • Excellent verbal and written communication skills required.
  • Strong customer service oriented attitude required.
  • Experience working in an administrative capacity within an office strongly preferred.
  • Proficiency with computer software applications such as MS Office, G-suite required.
  • Bachelor’s degree and/or relevant work experience required.
  • Experience living, working, and/or studying internationally is preferred.
  • Certified PADI OWSI or Captain’s credentials strongly preferred.

Salary & Benefits:

  • Full-time Salaried Position: Starting salary commensurate with experience.
    • Insurance: Health Insurance (BCBSNC) and long term disability Insurance offered.
    • Retirement: 3% match on a SIMPLE IRA (pre-tax savings).
    • Paid time off: 

How to Apply

  • Applicant should submit a cover letter and resume through our online application.
  • A criminal background check is required for employment.

Hear Broadreach instructors and students share their experience on a Broadreach program.

About Broadreach

Broadreach is a leader in experiential programs abroad for middle school through college aged students. Over the past twenty years, more than 17,000 students have traveled with Broadreach to over 40 countries. Our mission is to challenge students to broaden their perspectives through new experiences and environments, to inspire them to develop lifelong skills, to discover and explore their passions, and to empower them to reach beyond self-imposed limitations and take charge of their future.