Enrollment Support Coordinator

Company Description:

Since 1993, Broadreach has offered adventure and experiential education for middle school and high school students in diverse locations around the world. Our active and highly facilitated adventures provide students with the opportunity  to learn, explore and build skills through hands-on discovery and interaction with the world’s oceans, ecosystems and wildlife. Our small, dedicated, full-time team operates primarily out of our HQ office in Raleigh, NC. We take pride in our work individually and as a team and value curiosity, resilience, individual responsibility, teamwork and collaboration.

Position Description:
Broadreach is accepting applications for a full-time Enrollment Support Coordinator. Like most roles at Broadreach, this position includes many and diverse responsibilities across multiple aspects of our year-round operation including: Sales, Customer Service, and other administrative and office management tasks. We are looking for an addition to our team of fun, hardworking, adventurous employees with the ability to work collaboratively within a tight-knit team and function independently on diverse projects in a fast-paced, dynamic, customer service-focused environment.

Responsibilities include, but are not limited to:

• Answer incoming calls with a positive and helpful attitude, field basic questions and/or transfer to the appropriate person.
• Provide exceptional customer service and support wherever needed.
• Collect, review and organize student enrollment paperwork.
• Assist with medical form review and screening for program participants.
• Order inventory, organize and ship program and student gear.
• Assist with onboarding of seasonal staff including collecting new hire paperwork, booking domestic and international travel, and processing background checks.
• Assist with outreach and job postings for seasonal staff.
• Provide administrative support for the Broadreach Foundation (a 501c3 scholarship organization).
• Data entry and clerical tasks – database clean up, occasional mailings and general office administration duties.

 Working Location and Conditions:

• Location: Downtown Raleigh, NC
• Flexible working hours and a casual office environment.
• Occasional work on weekends and evenings, including participating in a 24-hour on-call schedule when programs are in the field is required. Comp time is provided for weekend work.
• This position is expected to work primarily from our Raleigh, NC office but some remote/hybrid work is possible.

Qualifications for the position include the following:

• Candidate should be detail-oriented, organized, self-motivated and flexible.
• Excellent verbal and written communication skills required.
• Strong customer service-oriented attitude required.
• Experience living, working, and/or studying internationally is preferred.
• Experience working in an administrative capacity within an office strongly preferred.
• Ability to work collaboratively within a tight-knit team and function independently on diverse projects in a fast-paced, dynamic, customer service-focused environment.
• Proficiency with computer software applications such as MS Office, G-suite required.
• Bachelor’s degree and/or relevant work experience required.

Salary + Benefits:

• Full-time Salaried Position: Starting salary commensurate with experience.
• Insurance: Health Insurance (BCBSNC) and long term disability Insurance offered.
• Health Savings Account:HSA with quarterly company contributions.
• Retirement: 3% match on a SIMPLE IRA (pre-tax savings).
• Paid Time Off 
• Paid ‘Volunteer Time Off’