Broadreach Programs and COVID-19

July 14, 2020

As a team, we are moving forward and fully shifting our focus to 2021 programming. We are excited for what the future will bring, and will be releasing our 2021 programs and dates in the next few weeks! To be notified of this information as soon as it’s available, please click here.

If you’d like to chat before then (about 2021 programs or anything else!), feel free to schedule a call, call us directly at 919-256-8200 or email us at BRHQ@gobroadreach.com – we’d love to hear from you.

Looking forward to a brighter 2021!

FAQs: COVID-19 and Broadreach programs

We’re watching and waiting with you. We value travel and recognize that our students have limited summers for these experiences. We will remain hopeful for summer programs, even if they are only a portion of what we’d planned, as long as we can. We are committed to being clear, straightforward and to keeping you in the loop as we make decisions in collaboration with our families.

Log in to the Broadreach portal. You can view all payments made by clicking on your balance on the right-hand navigation panel. If you purchased Trip Mate insurance, you’ll see it listed there and can find a link on the bottom right of the navigation that will take you to the policy details. If you’re unsure, please reach out to us.

Please give us a call! We will help walk you through the process. If you purchased comprehensive trip insurance, you may be covered for 75% or 100% of any payments through insurance, depending on the circumstances*. If you didn’t purchase trip insurance, we’d be happy to give you a voucher to use for summer 2021 travel for anyone you choose. *New York families are not eligible to cancel for any reason, but are eligible for cancellation due to a covered reason up to 100%.

Please give our office a call to chat about your options. We are committed to working closely with you to achieve the best possible outcome. We’d be happy to give you a voucher to use for summer 2021 travel for anyone you choose or come up with another solution that works for you.

You absolutely can! We would be happy to transfer your payments to a 2021 program. One of our program advisors can help you figure out what will be available and a good fit for your family.

Please contact us to discuss your summer options! You can call our main office line at 919-256-8200, email us at BRHQ@gobroadreach.com or schedule a call with us for when it’s best for you.

Yes, we have. COVID-19 has prompted us to reevaluate our cancellation policies and hope our families feel confident booking with us using our updated booking policy (see details in previous posts on this page). We hope to continue this policy into the future to provide our families with the best possible experience with Broadreach.

You can call our main office line at 919-256-8200, email us at BRHQ@gobroadreach.com or schedule a call with us for when it’s best for you.

June 5, 2020

Our HQ team continues to work closely with our enrolled families to navigate their options for this summer. Currently, we are not encouraging any new enrollments for the 2020 season, but would love to chat with you about 2021 programming. Feel free to schedule a call, call us directly at 919-256-8200 or email us at BRHQ@gobroadreach.com to learn more.

We will be releasing our 2021 programs and dates on our website in the coming weeks. If you’d like to hear about 2021 programs and dates as soon as they’re available, please click here!

Looking forward to a brighter 2021!

 

May 13, 2020

We continue to closely monitor the ever-changing global situation as we move closer to summer 2020. At this time, our team is working directly with enrolled families to discuss their options for this summer, and every enrolled family should have been contacted by our team. If you are a currently enrolled family and haven’t spoken with us yet, please give us a call at 919-256-8200 or send us an email at BRHQ@gobroadreach.com so we can discuss the best option for your family.

If you’d like to be on the list to hear about 2021 programs and dates as soon as they are available, please click here!

Sending our best to you and your loved ones from all of us at Broadreach HQ.

 

April 7, 2020

All of us at Broadreach hope you are staying safe and healthy during this unprecedented time. Our ultimate goal is to take great care of all of our students and families no matter what, and that means remaining transparent in our current status and decision making regarding summer programs.

While we continue to hold out hope that each day will bring a more positive trajectory, here are some answers to some of the most common questions from families. If you don’t find the answer to your question or want to reach out to us directly, please call our main line at 919-256-8200 or email us at BRHQ@gobroadreach.com. We’d love to chat with you!

 

March 13, 2020

We have been talking with families about COVID-19 and how it may impact their summer plans. We are continuously monitoring new information and will be evaluating how conditions evolve as we get closer to summer. Most enrolled families are currently watching and waiting with us, and we remain hopeful for another amazing summer.

We are committed to remaining transparent with our families and want you to feel confident enrolling with us. We are offering $500 dollars off the cost of any program when you enroll. Here are the details:

  • Use the code SUMMER2020 when you enroll.
  • If you decide to cancel your summer plans with Broadreach, you may receive a 75% refund from insurance or transfer your tuition payment to a 2021 program – we’ll lock in our 2020 prices for you. (Some exclusions apply. Please contact us for details.)
  • If your program is cancelled, we will offer you the option to switch to another program or receive a voucher for a 2021 program.

 

Please call us to discuss any questions or concerns you have at 919-256-8200. We’d love to discuss options with you and help you enroll in a Broadreach summer program.

 

March 3, 2020

Broadreach is closely monitoring travel recommendations from the Centers for Disease Control and Prevention (CDC) and the U.S. State Department related to the unprecedented outbreak of COVID-19 (Coronavirus). We are committed to continuous evaluation of how COVID-19 impacts the risks associated with travel in general, as well as specific Broadreach programs.

Right now, we are operating as if our summer programs will run as scheduled. We have strong relationships with those in the Broadreach community, both in the countries we visit and here in the United States, and value the opportunities students have to experience adventures abroad. Given the seasonal nature of our business, we currently aim to maintain our 2020 summer program operations in as many locations as we are able. Student safety remains our priority and – as we continue to learn more about the impacts of COVID-19 – our focus will be on supporting the health of our students, instructors and the communities we work with at home and abroad.

We continue to consult with trusted sources, such as the CDC, WHO and U.S. State Department, for guidance. One of our directors, Kate Farthing, serves on the CDC’s Emergency Partners Information Connection (EPIC) and is receiving direct updates from her CDC colleagues. You can sign up for the CDC newsletter here, which will provide weekly emails about the COVID-19 outbreak.

We will continue to update this page with relevant updates and information and provide direct communication to our enrolled families and instructors about any new developments.

If you are a family who is already enrolled and are looking for specific information about your program, feel free to give us a call at 919-256-8200 or email your program coordinator. We’d be happy to speak with you.